1. Who we are
Fire Door London UK ("we", "us") operates the website firedoorlondonuk.co.uk and provides fire door services across Greater London. We are the data controller for personal information collected through this website.
2. Information we collect
When you use our contact, quote or booking forms we collect the details you choose to give us:
- Your name and, where provided, your company or building name
- Contact details: email address and phone number
- Property information: property type, address or postcode, and details of the doors or works involved
- Booking preferences: preferred dates, times and access notes
We do not ask for, and you should not submit, any special category personal data through these forms.
3. How we use it
We use this information to respond to your enquiry, prepare quotations, arrange and confirm site visits, carry out and document works, and keep in touch about the job in hand. We do not use your details for unsolicited marketing, and we do not sell them.
4. Lawful basis
We process this information because it is necessary to take steps at your request before entering a contract, to perform a contract with you, and for our legitimate interest in running and improving our business. Where records evidence fire safety works, we may also retain them to comply with legal obligations.
5. Who we share it with
Your information is stored in the systems that run this website and may be handled by the providers who host and maintain them. We share job details with our own surveyors and installers as needed to do the work. We do not pass your details to third parties for their own purposes unless required by law.
6. How long we keep it
Enquiry messages that do not lead to work are kept for up to 12 months and then deleted. Records connected to completed works, including certification and compliance documentation, are kept for as long as they remain relevant to the building's fire safety record.
7. Security
Form submissions are transmitted over an encrypted connection and stored in access-controlled systems. Only people who need your information to deal with your enquiry or job can see it.
8. Your rights
Under UK data protection law, including UK GDPR, you have the right to access the personal information we hold about you, to have it corrected or deleted, to restrict or object to its processing, and to data portability where applicable. To exercise any of these rights, contact us using the details below.
9. Cookies
This website uses only the cookies needed for it to function, such as those set by the platform it runs on. We do not run advertising or cross-site tracking cookies.
10. Complaints
If you are unhappy with how we have handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.
11. Contact
Privacy questions and rights requests: info@firedoorlondonuk.co.uk or 020 0000 0000.